Last Updated: July 23, 2026

At Quanteon Powertrain, customer satisfaction is important to us. As we primarily provide advanced electric motors, powertrain systems, engineering solutions, and industrial products, our refund and return policy varies depending on the nature of the product or service purchased.

1. Eligibility for Returns

Returns may be accepted only under the following circumstances:

• The product received is damaged during shipping.
• The wrong product has been delivered.
• The product has a manufacturing defect.
• The product is unused, uninstalled, and in its original packaging.
• A return request is submitted within 7 days of receiving the product.

All return requests are subject to inspection and approval by Quanteon Powertrain.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

• Custom-built or made-to-order products.
• Prototype components.
• Special engineering solutions.
• Products modified or installed by the customer.
• Products damaged due to improper handling, misuse, accidents, or unauthorized repairs.
• Digital documents, technical reports, software, or downloadable materials.
• Clearance or final sale items, unless defective.

3. Return Request Process

To request a return, please contact our support team with the following details:

• Order or Invoice Number
• Product Name
• Reason for Return
• Photos or videos showing the issue (if applicable)

Email: contact@quanteonworld.com

Our team will review your request and provide return instructions if the request is approved.

4. Inspection and Approval

Once the returned product is received, it will be inspected by our technical team.

If approved, we will notify you regarding:

• Replacement
• Repair
• Refund (where applicable)

If the return does not meet our policy requirements, the product may be returned to the customer without a refund.

5. Refund Policy

If your refund request is approved:

• Refunds will be processed to the original payment method whenever possible.
• Processing times may vary depending on your payment provider.
• Shipping charges, installation charges, taxes, and handling fees may not be refundable unless required by law.
• Partial refunds may apply if the returned product is not in its original condition.

6. Replacement Policy

Where appropriate, Quanteon Powertrain may choose to replace the defective or damaged product instead of issuing a refund.

Replacement products are subject to product availability.

7. Order Cancellation

Orders may be cancelled before production, processing, or shipment.

Once manufacturing, customization, or shipping has started, cancellation requests may not be accepted.

Any approved cancellation may be subject to applicable administrative or processing charges.

8. Shipping for Returns

Unless the return is due to our error or a verified manufacturing defect:

• Customers are responsible for return shipping costs.
• Products should be securely packaged to prevent transit damage.
• We recommend using a trackable shipping service.

Quanteon Powertrain is not responsible for products lost or damaged during return transit.

9. Warranty Claims

Products covered under a separate warranty policy should be claimed according to the warranty terms provided with the product.

Warranty coverage does not include damage caused by:

• Improper installation
• Misuse
• Negligence
• Unauthorized modifications
• Normal wear and tear
• External environmental conditions

10. Contact Us

For any questions regarding returns, refunds, or replacements, please contact us:

Quanteon Powertrain

Website: www.quanteonworld.com

Email: contact@quanteonworld.com

Corporate Office:
R&I Park, IIT Delhi, Hauz Khas, Delhi 110016-India